Reports
Analytics and performance reports
Resolution Rate
89%
Avg Response Time
2.5h
Customer Satisfaction
4.8/5
First Contact Resolution
72%
Ticket Volume by Category
Technical Support
456
Billing
234
Feature Request
189
Agent Performance
Emily Davis
45 tickets
David Wilson
38 tickets
Lisa Anderson
32 tickets
Response Time Trends
Average First Response
1.5 hours
Average Resolution Time
4.2 hours
SLA Compliance
95%